Working Hours
  • Mon 7:30AM - 5:30PM
    Tue 7:30AM - 5:30PM
  • Wed 7:30AM - 5:30PM
    Thu 7:30AM - 5:30PM
  • Fri 7:30AM - 5:30PM
    Sat Closed
  • Sun Closed
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802-652-9991 | 65 Elm Court Colchester, VT 05446

RIGHT TO REPAIR

RIGHT TO REPAIR

Know your rights when it comes to vehicle repair and maintenance.

Did you know?

  • You are not required to take your vehicle to the dealer in order to maintain your warranty.
  • A warranty cannot require the use of a specific brand of replacement parts offered by your selling dealer.

No matter the brand of vehicle you drive - foreign or domestic - we can help protect you and your vehicle's warranty. By using quality Advance Auto Parts auto parts and service, our skilled technicians can perform all of your vehicle's maintenance and repairs without voiding your warranty.

Frequently Asked Questions By Owners Of New Or Leased Vehicles

Q

Do I have to use the manufacturer's original equipment parts to keep my warranty valid?


A

Legally, automakers cannot specify which parts are used to complete your vehicle's service. You may use any brand-name quality parts such as Advance Auto Parts auto parts to replace fan belts, hoses, brakes, exhaust or chassis parts and more.


Q

What do I have to do to keep my car or truck's warranty in effect?


A

Make sure your vehicle is serviced at the intervals specified in your owner's manual or warranty booklet and keep clear records of your vehicle's maintenance. Be sure to have the date, parts installed, vehicle identification number and mileage recorded on the invoice. Keep these receipts in a safe place. If you have a service log in your owner's manual or warranty booklet, use it.


Q

My car is a leased vehicle. Am I responsible for maintenance?


A

Even if you lease a vehicle you are responsible for all maintenance and repairs to keep the vehicle in good working order as outlined in the owner's manual.


Q

What parts should be replaced and at what intervals should these services be performed?


A

Check your owner's manual. It will give you all of the information you need regarding specific parts and service intervals. Make sure to read it thoroughly and note any exceptions or severe service notations. Warranties are there to protect the consumer, but you must follow the requirements.


Q

What if my new car needs repairs other than regularly scheduled maintenance such as a brake job or other repairs? Do I have to return to the dealer for these repairs? What if these repairs are covered under my warranty?


A

The choice of where to have your car serviced and repaired is yours. However, you will probably have to take the car back to the dealer for any repairs covered under warranty. Thoroughly check your warranty to be certain which repairs are covered.


Q

How does the quality of aftermarket parts compare with original equipment parts?


A

Some are manufactured by the same supplier and may even be warranted longer than original equipment parts. Aftermarket parts supplied by Advance Auto Parts meet or exceed manufacturers' specifications.


Q

If I do have a warranty-related problem with a dealership, what rights do I have?


A

If you have a problem, contact the customer service department of the car manufacturer and ask for assistance. They are concerned with customer satisfaction and may be able to help.


What Our Customers Are Saying

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I showed up first thing in the morning and was greeted by Keith. He said good morning and asked how he could help. I explained my situation with my car and listened and stayed calm and said that even though they were busy he would work it in and check back at the end of the day. I get a notification midday that the car was done! He picked me up in my car!! No smoke and mirrors, straight talk from Keith! The best service I've experienced from a repair shop. He dropped me off and picked me up. He was knowledgeable and stayed calm. If I need the car serviced again, I'm not calling anyone else.

, 07/13/2021

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I wanted a second opinion on fixing the convertible top on my older BMW. I am so glad I did. Keith researched the issue and fixed it quickly and reasonably. I would recommend this garage to anyone.

, 05/18/2021

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Fast and friendly service, at a nice price. I'll certainly recommend them, and return for any other work.

, 05/10/2021
I dropped my car off at Master Tech in Colchester to have my snow tires taken off and the regular tires put on. I left a note asking if he could help with the battery. Keith called me first thing the next morning and said he would drop my car off at my home and charge my car battery for me. Talk about service..........I have always been happy with the mechanical and customer services at MasterTech and I highly recommend Keith.

, 03/24/2021
These guys are absolutely wonderful! Everyone was very helpful, kind, and no-nonsense. I will definitely be going back for any future work I need done, and highly recommend this place.

, 11/23/2020
Keith and the crew at Master Tech are fabulous! Always able to get you in, very knowledgeable mechanics and most importantly - FAIR & HONEST! Couldn't ask for a better group of folks! Thank YOU!

, 06/19/2020
  • ASE (Automotive Service Excellence)
  • CARQUEST
  • Jasper
  • TECH-NET
  • World Pac
  • Elf
  • Interstate Batteries
  • Car Care Aware
  • Call Us For Service: 802-652-9991