Working Hours
  • Mon 7:30AM - 5:30PM
    Tue 7:30AM - 5:30PM
  • Wed 7:30AM - 5:30PM
    Thu 7:30AM - 5:30PM
  • Fri 7:30AM - 5:30PM
    Sat Closed
  • Sun Closed
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802-652-9991 | 65 Elm Court Colchester, VT 05446

CODE OF ETHICS

CODE OF ETHICS

As a member of the TECH-NET Professional program we agree to:

Ethics

  • Recommend corrective and maintenance services and explain to the customer which of these is required now to correct existing problems and which are for preventive maintenance.

  • Offer customers a price estimate for work to be performed.

  • Obtain prior authorization for all work done, in writing or by other means satisfactory to the customer.

  • Make every effort to keep the customer informed about appointments and completion deadlines.

  • Furnish an itemized invoice for parts and services, priced fairly, which clearly identifies any used or remanufactured parts. Replaced parts may be inspected upon request.

  • Furnish or post copies of any warranties covering parts or service. Use quality Advance Auto Parts auto parts, guaranteed coast to coast.

  • Provide and honor Advance Auto Parts manufacturer warranties.

  • Exercise reasonable care for the customer's property while it is being serviced.

  • Make every effort to fix the customer's vehicle right the "first time".

  • Maintain a system for fair settlement of customer's complaints.

  • Cooperate with established consumer complaint mediation activities.

  • Uphold the high standards of the profession and seek to correct any or all abuses within the automotive industry.


What Our Customers Are Saying

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I showed up first thing in the morning and was greeted by Keith. He said good morning and asked how he could help. I explained my situation with my car and listened and stayed calm and said that even though they were busy he would work it in and check back at the end of the day. I get a notification midday that the car was done! He picked me up in my car!! No smoke and mirrors, straight talk from Keith! The best service I've experienced from a repair shop. He dropped me off and picked me up. He was knowledgeable and stayed calm. If I need the car serviced again, I'm not calling anyone else.

, 07/13/2021

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I wanted a second opinion on fixing the convertible top on my older BMW. I am so glad I did. Keith researched the issue and fixed it quickly and reasonably. I would recommend this garage to anyone.

, 05/18/2021

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Fast and friendly service, at a nice price. I'll certainly recommend them, and return for any other work.

, 05/10/2021
I dropped my car off at Master Tech in Colchester to have my snow tires taken off and the regular tires put on. I left a note asking if he could help with the battery. Keith called me first thing the next morning and said he would drop my car off at my home and charge my car battery for me. Talk about service..........I have always been happy with the mechanical and customer services at MasterTech and I highly recommend Keith.

, 03/24/2021
These guys are absolutely wonderful! Everyone was very helpful, kind, and no-nonsense. I will definitely be going back for any future work I need done, and highly recommend this place.

, 11/23/2020
Keith and the crew at Master Tech are fabulous! Always able to get you in, very knowledgeable mechanics and most importantly - FAIR & HONEST! Couldn't ask for a better group of folks! Thank YOU!

, 06/19/2020
  • ASE (Automotive Service Excellence)
  • CARQUEST
  • Jasper
  • TECH-NET
  • World Pac
  • Elf
  • Interstate Batteries
  • Car Care Aware
  • Call Us For Service: 802-652-9991